Terms and Conditions of Sale

The contract between you and The Confident Learning Co.

1. Who we are and how to reach us

You are buying from The Confident Learning Collective Ltd, a company registered in England and Wales under company number 17431771, whose registered office is at 49 Station Road, Polegate, East Sussex, BN26 6EA, trading as The Confident Learning Co. In these terms, we, us and our mean that company. Our registered office, which is also our address for service, is 49 Station Road, Polegate, East Sussex, BN26 6EA. Our registration number with the Information Commissioner’s Office is ZC239734.

For anything to do with an order, a cancellation, a refund or a complaint, email complaints@theconfidentlearningco.org. For anything to do with your personal information, email privacy@theconfidentlearningco.org. For anything else, email adam@theconfidentlearningco.org.

If we need to contact you, we will use the email address you gave us at checkout.

2. These terms and your contract with us

These terms apply to everything we sell. Please read them before you buy. By completing checkout, you agree to them.

Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. If we cannot accept your order, we will tell you and will not charge you.

You must be 18 or over to buy from us, and you confirm that at checkout. Everything we sell is for parents and carers. We work with you, and we do not work directly with your child.

You buy the Guide, toolkits, workshops, calls and programmes on our website at theconfidentlearningco.org, where payment is taken by Stripe. Our member community is hosted separately by Circle, and you reach it by a personal invitation we send you when your Guide is released. Your monthly membership fee is taken by Circle. Everything else is paid for on our website.

These terms are only available in English.

Our Community Terms of Use also apply once you are inside Inside the Loop, and you accept them when you take up your invitation. Where the two overlap, these terms govern price, payment, cancellation and refunds, and the Community Terms of Use govern how the community is used.

These terms are for consumers. If you are buying in the course of a business, tell us before you buy, because different terms apply and the cancellation rights in section 9 do not.

3. What we sell

Different products carry different cancellation rights. This table is a summary. Section 9 is what governs. Not everything in this table is on sale at any given time; what is available to buy is shown on our website.

4. Prices and payment

• The price is the price shown at checkout. It includes everything you have to pay. There are no additional charges added later.
• We are not currently registered for value added tax, so none is charged.
• Payment on our website is taken by Stripe. We accept debit and credit cards and the digital wallets shown at checkout. We do not offer buy now pay later or any other form of credit. Your monthly membership fee is taken by Circle. We do not see or store your full card details in either case.
• All prices are in pounds sterling.
• We sell to customers with a United Kingdom billing address only.
• Founders pricing applies to the first 50 copies of the Learning Confidence Parent Guide sold. When the fiftieth copy is sold, the founders period ends and the standard price shown on our website applies. There is no end date; the number of founders copies remaining is shown on the Guide page.
• Workshops are sold at a single price with no comparison price shown.
• If we have made an obvious pricing error and you could reasonably have spotted it, we may cancel the order and refund you in full.

5. The Parent Guide and your 30 days of Inside the Loop

The Learning Confidence Parent Guide is a download. Whether it is released immediately or held for 14 days depends on the choice you make at checkout, which section 9.2 explains. You get the Guide either way.

When your Guide is released, we also send you an invitation to Inside the Loop for 30 days at no charge. If your Guide is held, the invitation is held with it and both are released together. If you cancel before release, the invitation is cancelled with the Guide.

The 30 days run from the day your Guide is released, whether or not you have accepted the invitation. That access is a separate arrangement from your purchase of the Guide, governed by our Community Terms of Use, which you accept when you take up the invitation. Nothing is paid for it, we do not take card details for it, and it does not renew automatically. Nothing will be charged to you when the 30 days end.

If you want to carry on after 30 days, you choose to continue and pay separately, in Circle. We will email you before your access ends to remind you.

If you do not continue, your access to Inside the Loop stops at the end of the 30 days. The Guide is yours to keep either way.

6. Inside the Loop membership

• Membership costs £24.99 a month and continues until you cancel. It is taken by Circle, which hosts the community.
• You need to have bought the Learning Confidence Parent Guide to join. Membership is not sold on its own.
• You can cancel at any time from your membership settings in Circle, in the same number of steps it took to join. Cancelling stops the next payment. It does not refund payments already taken, except where section 9 or section 10 applies.
• When your membership ends, your access to the community ends on the same day. Anything you bought that is delivered through the community, including a workshop place, is covered by section 7.2.
• If you cancel, you keep access until the end of the month you have paid for.
• If you have previously bought the Guide and let your membership lapse, you can rejoin at the current monthly price without buying the Guide again.
• We may change the monthly price. If we do, we will give you at least 30 days notice by email, and the new price applies from your next payment after that. You can cancel before it takes effect.

7. Workshops, Group Programmes and calls

7.1 All live sessions

• Live sessions run on Zoom. The joining link is inside the member community rather than sent by email, and we admit only people on the attendee list.
• Sessions are not recorded. We do not record them and you may not record them either. Please do not record, screenshot or photograph any part of a live session. Other parents speak openly about their own children, and they are able to do that only because what is said in the room stays in the room.
• Because sessions are not recorded, there is no catch-up. If you do not attend a session you have booked and have not told us in advance, we cannot offer a replacement session or a refund.
• If we have to cancel or move a session, we will offer you an alternative date or a full refund for that session.

7.2 Workshops

• Workshop places go on sale ten days before each session and close 48 hours before it.
• Each workshop is a single live session at a set date and time.

7.3 Group Programmes

• Group Programmes have a maximum of 10 families and need a minimum of 6 to run. If a cohort does not reach 6, we will offer you the next cohort or a full refund, whichever you prefer.

7.4 Pathway calls

• Before you can book a Pathway call you complete a short Fit Check. It tells us whether a call would help your family, and sometimes it tells us that it would not. If it does, we will say so and point you somewhere more useful rather than selling you a call.
• You choose your availability from a set of options when you book. We do not use a booking calendar. Our Pathway Coordinator will contact you within three working days to arrange a time.
• A Pathway call can be rescheduled once, with at least 48 hours notice, at no charge.

8. Confidence Reset and Calm Reset

• Both are one-to-one programmes, payable in full before the work begins. We do not offer instalments.
• Both require an active Inside the Loop membership and a completed Pathway call with our Pathway Coordinator before you can book.
• If the Pathway call concludes that the programme is not the right fit for your family, we will not sell it to you. You will receive a Your Way Forward plan instead, and the Pathway call fee still applies because that work has been done.
• Once the programme has started, section 9.4 applies.

9. Your right to cancel

You have legal rights to change your mind under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How they work depends on what you bought.

9.1 The general position

You normally have 14 days from the day we confirm your order to change your mind and cancel, without giving a reason. Sections 9.2 to 9.4 explain how that works for each thing we sell.

9.2 Downloads: the Guide and toolkits

9.3 Inside the Loop membership

You have 14 days from joining to cancel and get your money back. If you ask us to give you access straight away, which is what happens when you join, and you then cancel within those 14 days, we will refund what you paid less a proportionate amount for the part of the month you had access to. Section 10 gives you something more generous than this on your first month.

The 30 days of access provided with the Guide is not charged for, so there is nothing to refund on it.

After the first 14 days, you can cancel any time to stop the next payment, but the month you are in is not refunded.

9.4 Live sessions and programmes

You have 14 days from booking to cancel and get your money back.

If the session or programme is due to run inside those 14 days and you ask us to go ahead anyway, and you then cancel, we will refund what you paid less a proportionate amount for what has already been delivered. For a group programme, that means the sessions that have already run. For a call or a workshop that has already taken place, no refund is due.

Once the 14 days have passed, section 7 applies.

9.5 How to cancel

Email us at complaints@theconfidentlearningco.org and tell us clearly that you want to cancel. Give your name, your order reference and the date you ordered. You can use the form in Annex A, but you do not have to.

To cancel a membership, use the cancel option in your membership settings in Circle. To cancel anything else, email us.

We will confirm we have received it. We will refund you using the same payment method you used, within 14 days of you telling us.

10. Our first month guarantee

Where we do refund you, we will use the same payment method you used, and we will not charge you a fee for doing it.

11. If something is wrong with what we sold you

Your legal rights under the Consumer Rights Act 2015 always apply, whatever else these terms say. Nothing here reduces them.

For digital content, including the Guide and toolkits, it must be of satisfactory quality, fit for any purpose you told us about before you bought, and as described by us. If it is not, you can ask us to put it right. If we cannot, or do not do it within a reasonable time, you can ask for some or all of your money back.

For services, including membership, workshops, programmes and calls, they must be carried out with reasonable care and skill. If they are not, you can ask us to do the work again, or ask for a price reduction.

If you want to raise something, email complaints@theconfidentlearningco.org and describe what is wrong. We would much rather hear it than not. You can find more information about your rights from Citizens Advice at citizensadvice.org.uk, or by calling 0808 223 1133.

12. What you may and may not do with our materials

Everything we produce belongs to us or to those who license it to us. When you buy, you get a personal, non-transferable right to use the materials for your own family.

You may read, print and use the materials for your own family, and use the ideas in them with your own child, for as long as you like.

You may not share, forward, upload, sell or give away the materials, in whole or in part; post them in other groups or communities, however helpful the intention; record, screenshot or photograph any live session; teach from them, or use them in your own paid or professional work with families; or reproduce our method or our materials in a product or service of your own.

If you work professionally with children or families and want to use our materials in your work, get in touch and we will talk about it properly. We are not unreasonable about this, but it needs to be agreed rather than assumed.

13. What we do, and what we do not do

We provide parent education and parent coaching. We work through the parent, and we do not work directly with your child.

We do not promise a particular outcome for your child. Every family is different, and what happens depends on a great deal that is outside our control. What we promise is that the work will be done with reasonable care and skill, by people who know what they are doing.

We hold professional indemnity and public liability insurance with Hiscox.

14. Ending your contract, or ours

You can end an ongoing membership at any time from your membership settings in Circle, as set out in section 6.

We may suspend or end your access if you seriously or repeatedly break these terms or our Community Terms of Use, if a payment fails and is not put right, or if we reasonably believe your conduct puts another member or a child at risk.

If we stop selling something you have paid for and not yet received, we will refund you for the part you have not had.

15. Our responsibility to you

We are responsible to you for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

Where we are responsible, our liability to you in connection with any single purchase is limited to the amount you paid us for that purchase. Where the purchase is a service, this limit applies only to the extent the law allows it to.

We do not limit or exclude our liability in any way for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for any matter for which it would be unlawful for us to limit or exclude liability; or for your rights under the Consumer Rights Act 2015 in relation to digital content that is not of satisfactory quality, not fit for purpose or not as described, or services not carried out with reasonable care and skill.

We supply our materials for the education and support of parents. We do not promise a particular outcome for any child, and we are not responsible for decisions you take about your child’s education, health or care.

16. Changes to these terms

We may update these terms. The version that applies to your purchase is the version that was on our site when you bought. For ongoing membership, we will give you at least 30 days notice of a material change by email, and you can cancel before it takes effect.

17. Complaints

If something has gone wrong, email complaints@theconfidentlearningco.org. We will acknowledge it within 5 working days and give you a full response within 21 days.

If your complaint is about how we handle your information, email privacy@theconfidentlearningco.org. We will acknowledge it within five working days and respond within 30 days. Our Privacy Policy explains your rights and how to complain to the Information Commissioner’s Office.

18. General

• You cannot transfer your purchase or your membership to someone else without our agreement.
• If we do not insist on something straight away, that does not mean we have given up the right to.
• If any part of these terms turns out to be unenforceable, the rest continues to apply.
• These terms are governed by the law of England and Wales. You can bring court proceedings in England and Wales, and if you live in Scotland or Northern Ireland you can also bring them in your own country.

Annex A: Model cancellation form

You do not have to use this form, but you may. Complete it and email it back to us if you want to cancel.